Support

Email support@belfortagent.xyz. Write from the address you sign in with. Never send an API key.

Credits and when they expire

Calls use credits. You buy them in packs on the pricing page or in the dashboard, and a pack's credits expire 12 months after you buy it. The free trial gives 1,000 credits once per person; they expire 14 days after you start it. Credits that expire soonest are used first. Your balance and what expires next are on the dashboard.

Refunds

Within 14 days of purchase, you can get a refund of a pack's unused credits. After that there are no refunds, except for our errors. To withdraw, use Withdraw next to the purchase under Billing in the dashboard: the pack's unused credits stop at once and the refund reaches your card within 14 days. You can also email us from your account's address.

Withdraw from a purchase (request a refund)

I lost my API key

We can't show a key again: only a fingerprint of it is stored. In the dashboard, open Keys, create a new key, switch your code to it, then revoke the old one. If a key may have leaked, revoke it straight away; it stops working within a minute.

The free demo companies

Calls for AAPL, MSFT, JPM, KO and XOM cost no credits, so you can try every route without spending any. They work without a key too, up to 60 calls an hour from one network.

Calls answer 402

The account is out of credits. Buy a pack in the dashboard; calls work again as soon as the payment clears, usually within seconds.

How to use the API

Start with the quickstart in the docs.

Who you are dealing with

The Belfort Data API is sold by Belfort Research, a sole proprietorship based in Thailand.